At Insight to Share, we strive to provide exceptional consulting services that deliver real value, measurable impact, and a seamless client experience. We understand that circumstances may arise requiring clarification, adjustment, or cancellation of services. This Refund Policy outlines our procedures, eligibility requirements, and terms regarding cancellations and refunds for all professional services delivered through our organization.

By engaging with our services, you acknowledge and agree to the conditions described below.

1. Overview

Insight to Share provides specialized consulting services, including business strategy, HR solutions, leadership development, and digital transformation support. Because our services involve professional expertise, preparation time, intellectual work, and customized deliverables, our refund process differs from traditional product-based transactions.

Our goal is to ensure transparency, fairness, and clear expectations for every client.

2. Eligibility for Refunds

Refund eligibility depends on the type of service purchased, the stage of delivery, and any contractual agreements signed at the start of the engagement.

Refund requests may be considered under the following circumstances:

2.1. Pre-Engagement Refunds

A full refund may be issued if:

  • The client cancels before any consultation, planning session, or kickoff meeting has taken place.
  • No preparatory research, documentation, or project setup has been initiated by our team.

2.2. Partial-Service Refunds

A partial refund may be granted if:

  • Work has begun, but the project has not yet progressed beyond the initial phase.
  • Only a portion of the agreed deliverables has been completed.
  • The client cancels due to internal business changes, provided that Insight to Share has not yet delivered the majority of the consulting work.

The partial refund amount will be determined based on:

  • Hours worked
  • Deliverables completed
  • Resources allocated
  • Any external expenses incurred

2.3. Non-Refundable Services

Certain situations are ineligible for refunds, including:

  • Services that have been fully delivered as per the agreement
  • Completed workshops, consultations, or strategy sessions
  • Digital or downloadable deliverables already provided
  • Retainer-based agreements after the billing period has begun
  • Custom research, audits, or analysis already completed
  • Failure to use the service due to internal client issues

Once the service has been delivered or accessible deliverables have been shared, refunds cannot be issued.

3. Cancellations

3.1. Client-Initiated Cancellations

To cancel a service, clients must contact us directly via email or phone. We recommend submitting cancellation requests in writing for clear documentation.

3.2. Company-Initiated Cancellations

Insight to Share reserves the right to cancel or decline engagements if:

  • A conflict of interest arises
  • The client violates the terms of service
  • The project scope significantly changes without agreement
  • Payment obligations are not met

In such cases, refunds may be issued for the portion of the service not yet rendered.

4. Refund Process

4.1. How to Request a Refund

To request a refund, please contact us through one of the following:

Location:
852 Rue Principale O,
Magog, QC J1X 2B6,
Canada

Phone: +1 819-350-0231
Email: [email protected]

Please include:

  • Your full name
  • Company name (if applicable)
  • Service purchased
  • Date of purchase or contract
  • Reason for the refund request
  • Any supporting documentation

4.2. Review Timeline

All refund requests are reviewed within 7–14 business days. During this period, we may:

  • Ask for clarification
  • Request additional documents
  • Provide an update on the refund evaluation

4.3. Refund Method

Approved refunds will be issued using the original payment method unless otherwise agreed.
Refund processing times may vary depending on:

  • Banking institutions
  • Payment processors
  • Local financial regulations

Insight to Share is not responsible for delays caused by third-party payment providers.

5. Service Modifications & Adjustments

If clients are dissatisfied with a portion of the service, we encourage reaching out to our team. Instead of canceling, clients may choose:

  • Additional consultation support
  • Revised deliverables
  • Project scope adjustments
  • Replacement sessions (if applicable)

We are committed to resolving issues and ensuring value is delivered.

6. No Guarantee of Specific Outcomes

While Insight to Share offers professional consulting backed by expertise and best practices, we do not guarantee specific financial, operational, or organizational outcomes. Refunds will not be issued based on:

  • Unrealistic expectations
  • Market conditions
  • Internal business decisions
  • Failure to implement recommendations

Our role is to guide, advise, and support — final execution remains the responsibility of the client.

7. Changes to This Refund Policy

Insight to Share reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

8. Contact Us

For any questions, refund requests, or concerns regarding this policy, please contact us at:

Location:
852 Rue Principale O,
Magog, QC J1X 2B6,
Canada

Phone: +1 819-350-0231
Email: [email protected]

Our team is here to assist you with professionalism, transparency, and respect.